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Privacy Policy

Krikey App's Privacy Policy — How Your Data Is Protected

Your trust in Krikey App is our greatest asset. This Privacy Policy explains in detail what information we collect, how it is stored, and the circumstances under which it may be used.

Last Updated: January 2026
Table of Contents

1 Introduction

Krikey App is a trusted online gaming platform in Bangladesh. We believe that protecting users' personal information is the foundation of a safe gaming experience. This Privacy Policy makes it clear what data Krikey App collects, how that data is used, and the steps we take to keep your information safe.

By registering on or using Krikey App, you agree to this Privacy Policy. If you have any concerns about any part of this policy, please reach out to our support team — we're always ready to help.

This policy is written in plain language so every user can easily understand it. If anything is unclear, contact us at [email protected].

2 What Information We Collect

Krikey App collects certain information to provide the best gaming experience and to keep the platform secure. Details are outlined below:

Types of Data Example Reason for Collection
Identity Information Name, date of birth, national ID number Age Verification & KYC Process
Contact Information Mobile number, email address Account Verification & Contact
Financial Information BKash/Nagad/Rocket number, transaction history Payment Processing
Device Information IP address, browser, operating system Security & Fraud Prevention
Gaming Activities Bet history, login times, preferred games Service Improvement & Responsible Gaming

Krikey App only collects information that is strictly necessary — we never ask for irrelevant or excessive data. Your consent is always obtained before any data is collected.

3 Use of Data

Krikey App uses your information for the following purposes:

  • To complete account registration and identity verification.
  • To securely process deposits and withdrawals.
  • To prevent fraud, money laundering, and unauthorized access.
  • To personalize your gaming experience.
  • To keep you informed about promotional offers and bonuses (you may opt out at any time).
  • To promote Responsible Gaming and support players experiencing difficulties.
  • To meet legal and regulatory obligations.
  • To improve Krikey App's services and security measures.

Rest Assured: Krikey App never sells your personal data to third parties and does not share your data with other companies for advertising purposes.

4 Data Retention & Protection

Krikey App stores all your data using internationally recognized security technologies. The key pillars of our data protection are:

  • SSL/TLS Encryption: All communication between you and our servers is encrypted.
  • AES-256 Data Encryption: All stored sensitive information is protected with high-level encryption.
  • Firewall & DDoS Protection: Server infrastructure is monitored around the clock.
  • Two-Factor Authentication (2FA): An additional layer of protection to prevent unauthorized access to your account.
  • Regular Security Audits: The platform is regularly tested for security vulnerabilities.

Even after your account is closed, certain data may be retained for up to 5 years to meet legal obligations. After this period, all such data is securely deleted.

In the event of a data breach, Krikey App will notify all affected users within 72 hours and take immediate steps to resolve the issue.

5 Data Sharing & Disclosure

Krikey App does not generally share your personal data with third parties. However, limited sharing may occur in the following cases:

  • Payment Processor: Shared with payment partners such as bKash, Nagad, and Rocket solely for transaction verification.
  • Legal Authorities: In response to a valid order from a court or government authority.
  • KYC Verification Services: Trusted technology partners assisting with identity verification.
  • Fraud Prevention: Anonymized data used for industry-standard fraud detection services.

Krikey App never sells or transfers your name, mobile number, or financial information to advertising agencies or data brokers.

All third-party partners are required to comply with Krikey App's strict privacy agreement. Any breach of this agreement will result in immediate termination of the partnership.

6 Cookies Policy

Krikey App uses cookies on its website. Cookies are small text files stored in your browser that help improve your browsing experience.

  • Essential Cookies: Essential for login sessions and security — these cannot be disabled.
  • Functional Cookies: Remembers your language preferences and settings.
  • Analytics Cookies: Used to understand how the platform is being used — data is fully anonymized.
  • Marketing Cookies: Used to show relevant offers — you can opt out at any time.

Your Control: You can delete or disable cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of some platform features.

7 Your Data Rights

Krikey App believes every user should have full control over their own data. You have the following rights:

Your Rights

Full Control Over Your Data

Krikey App gives you complete control over how your personal information is managed.

Right to Access Data

To find out what information Krikey App holds about you, submit a request to support at any time.

Right to Correct Data

If any of your information is incorrect, you can request a correction through support.

Right to Delete Data

After your account is closed, you can request deletion of all data beyond what is required by law.

Right to Object to Processing

You may object to the use of your data for marketing or analytics purposes.

Right to Data Portability

You have the right to request your data in a readable, portable format.

Right to Restrict Processing

In certain circumstances, you may request that processing of your data be temporarily restricted.

8 Child Protection

Krikey App is strictly for users aged 18 and above. We do not knowingly collect information from anyone under 18. If we are informed that a minor has created an account, we will immediately close that account and delete all associated data.

If you believe a minor is using Krikey App, please notify us immediately at [email protected].

9 Policy Changes

Krikey App may update this Privacy Policy as needed. For any significant changes:

  • A notice will be displayed on the website.
  • An SMS may be sent to your registered mobile number.
  • The "Last Updated" date at the top of this page will reflect any changes.

Continued use of Krikey App after any changes takes effect will be considered acceptance of the updated Privacy Policy. We recommend checking this page regularly.

Contact Email: [email protected]

Why We Are Secure

Why Your Data Is Safe with Krikey App

Every layer of our privacy protection is built with you in mind.

SSL Encryption

Every interaction with Krikey App is protected by bank-grade SSL/TLS encryption. Your data cannot be intercepted or read in transit.

Two-Factor Verification

Krikey App keeps 2FA enabled on all accounts — knowing your password alone is not enough to log in; an OTP will be sent to your mobile.

No Sale of Data

Krikey App never sells your personal data to third parties. Your data is used solely to serve you.

Regular Security Audits

Krikey App's platform security is regularly audited by independent third-party experts to identify and address any vulnerabilities in advance.

Your Control

Opting out of marketing communications, managing cookie preferences, or requesting data deletion — it's all in your hands.

24/7 Privacy Support

For any questions or concerns about your data, Krikey App's support team is available around the clock.

Common Questions

Privacy FAQ

Here are answers to the most frequently asked questions from Krikey App users.

Yes, as part of the KYC process, Krikey App collects your identity document details. This information is securely stored using AES-256 encryption and is used solely for age and identity verification. It is never sold to third parties.

Yes, you can request deletion of your data at any time. However, due to legal and regulatory obligations, certain information may be retained for up to 5 years after account closure. After that period, all data will be securely deleted.

No. Your mobile banking number is shared only with the relevant payment gateway for payment processing purposes. It is never disclosed to any third party for any other reason. All payment partners are bound by our privacy agreement.

You can opt out of promotional communications at any time by contacting the Krikey App support team. For emails, each message includes an Unsubscribe link at the bottom. To stop data processing, write to [email protected].

In the event of a data breach, Krikey App will notify all affected users via SMS or email within 72 hours, take immediate steps to resolve the issue, and inform the relevant authorities.

Krikey App can only determine an approximate location via IP address, which is used for security and fraud prevention. GPS and real-time location tracking are not used. Location permission is optional when using the mobile app.

Start Gaming Safely on Krikey App

Your privacy is our priority. Register with Krikey App and enjoy Bangladesh's best online gaming experience with complete peace of mind.

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